We ship products around the world daily and we learned how to protect our products so that they arrive safely to you. We pack your shipments very safely so they can endure even rough handling. Broken packages are very rare.

But what if my order still arrives broken?

  • Takes pictures as soon as you realize something is not right and your products arrived broken
  • Take pictures of all broken products during unboxing
  • Send it to us (hello@loveecru.com)
  • We will contact you as soon as possible
  • We will refund you or send it to you again