Refund Policy
Returns, refunds
& cancellations.
We want you to feel good about your LoveÉcru order. If something isn’t quite right, here’s how we can help.
Here to help
Have your order number handy.
We’ll guide you through the next steps.
A return, in three simple steps.
Start with an email. We’ll take it from there.
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Get in touch
Email hello@loveecru.com within 14 days of delivery. Include your order number, the items you’d like to return, and your reason.
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Prepare your return
We’ll send the return instructions. Keep items unused and unworn, with their original tags, packaging, and proof of purchase.
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We’ll confirm your refund
Once your return arrives, we’ll inspect it and email you the outcome. Approved refunds go to your original payment method.
Changed your mind?
Yes, you can cancel.
Email hello@loveecru.com within 24 hours of purchase with your order number to request a cancellation. Our team will confirm the next steps.
After 24 hours, we can no longer cancel your order. You can still request a return after delivery under the conditions below.
What’s covered
Our 14-day money-back guarantee covers all products purchased from LoveÉcru, including sale items, bundles, discounted purchases, gift cards, and furniture, subject to these return conditions.
- Items must be unused and unworn.
- Include original tags, packaging, and proof of purchase.
- Complimentary promotional gifts cannot be returned.
Furniture is covered too. The same return conditions apply. Furniture exchanges are not available.
Return shipping & costs
You are responsible for the cost of return shipping. Original shipping fees, duties, and taxes are non-refundable.
Used or worn items, or items missing their original packaging, are not eligible for return. If an item is returned in a condition that prevents resale, a restocking fee may apply.
Arrived damaged or incorrect?
Please email us within 72 hours of delivery with your order number and photos of the item, packaging, and shipping label.
We’ll arrange a replacement and cover the replacement shipping costs. If the item is out of stock, we’ll provide a refund.
When your refund arrives
After we receive and inspect your return, we’ll email you to confirm whether your refund is approved.
Approved refunds are processed within 7–14 business days to your original payment method.
Need to check on a refund? Email us with your order number.
Entered the wrong address?
Email us as soon as possible with your order number and the correct address. We’ll try to help, but refunds for orders sent to an incorrect address cannot be guaranteed.
A helpful note before returning
Contact us first so we can send you the return instructions. Pack your items carefully in their original packaging to help them arrive safely.
For delivery questions, visit our Shipping Information page.
A question about your order?
We’re here to help you find the next step.