Economy
Free from $507–10 days
After dispatch
Free from $50 USD
$7.99 USD for orders under $50
Shipping Information
Carefully packed, from our door to yours.
Your delivery options
Estimated transit time after dispatch · Prices in USD
Options above exclude Norway. Available services and the final charge for your address and items are confirmed at checkout. Delivery times are estimates; holidays, customs and carrier delays may add time.
Shipping to Norway?
A separate Priority service via DHL/UPS is $40 USD. Free Economy shipping does not apply. Ask us for a delivery estimate.
From order to arrival
Getting ready
Most orders dispatch within 1–3 business days after payment confirmation. We process orders Monday to Friday, excluding public holidays. Peak periods may take a little longer.
Follow your parcel
You’ll receive a tracking number when your order ships, with email and SMS notifications when it is out for delivery. Need a hand? Email us with your order number.
Packed with care
Every order is carefully packaged and insured for the journey. We dispatch from Japan and China. Transit estimates begin after dispatch.
Some pieces take a little longer.
Yoshida Pottery
Please allow 2–5 weeks for delivery.
Furniture & lighting
LoveÉcru Home furniture and lighting are made to order. Check the individual product page for its lead time.
A few helpful details.
Destinations, order changes, and help with your delivery.
For returns and cancellations, please see our Refund Policy.
Where do you ship?
We ship to 73 countries and regions. Availability for your exact address is confirmed at checkout. If your destination isn’t listed, contact us and we’ll check what’s possible.
- Australia
- Austria
- Bahrain
- Belgium
- Brazil
- Bulgaria
- Canada
- China
- Colombia
- Croatia
- Czechia
- Denmark
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Israel
- Italy
- Japan
- Kazakhstan
- Kuwait
- Latvia
- Lebanon
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR
- Malaysia
- Maldives
- Mauritius
- Mexico
- Monaco
- Mongolia
- Netherlands
- New Zealand
- Norway
- Oman
- Pakistan
- Palestinian Territories
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Tunisia
- Türkiye
- United Arab Emirates
- United Kingdom
- United States
- Uzbekistan
- Vietnam
When will my order arrive?
Allow 1–3 business days for dispatch, then the estimated transit time for your chosen shipping option. For example, Economy usually takes 7–10 days after dispatch.
Yoshida Pottery has a delivery estimate of 2–5 weeks. Made-to-order furniture and lighting follow the lead time on the product page. Holidays, customs and carrier delays can add time.
For Norway or Express estimates, contact us before ordering. Carrier information is also available from Japan Post.
Are there any additional shipping charges?
Final shipping options and prices depend on your address and items and are shown at checkout.
For remote destinations, such as islands or highlands, a surcharge may apply. We will inform you if your location requires this surcharge.
Can I change my order or delivery address?
Please email hello@loveecru.com as soon as possible, including your order number and the change you need. We’ll check what’s possible.
For cancellation and return conditions, see our Refund Policy.
What if I need help with my delivery?
Send your order number and a short description to hello@loveecru.com, use our contact form, or message @loveecru on Instagram.
For return and refund conditions, visit our Refund Policy.
What if my parcel is returned to you?
If an order is undeliverable due to an incorrect address or failed delivery attempts, a refund will be issued with shipping and duty fees deducted, plus a 10% handling charge.
Re-shipment is not available for returned orders. Full conditions are in our Refund Policy.
Tracking says “delivered,” but my parcel is missing.
If marked delivered but missing, please file a claim with the shipping carrier, as we are unable to provide refunds or replacements.
If you need help finding your tracking details, email us with your order number.
A little help, whenever you need it.
Share your order number and a few details.
We’ll help you find the next step.