Shipping Information
Shipping,
made simple.
From dispatch to your doorstep, here’s what to expect. Find your delivery estimate, shipping costs, and a little help if you need it.
Here to help
A question about your delivery?
Have your order number handy.
Shipping costs
- Economy · orders from $50 USD
- Free
- Economy · orders under $50 USD
- $7.99 USD
- Norway · separate service
- $40 USD
Faster services have separate rates, where available. Check the options and final charge for your address and items at checkout. For remote destinations such as islands or highlands, a surcharge may apply. We will inform you if your location requires this surcharge.
Questions about your destination? Contact us.
When to expect your order
Most orders are dispatched within 1–3 business days. Delivery estimates after dispatch are below. Available services depend on your address and order.
| Shipping | Estimated time |
|---|---|
| Economy | 7–10 days |
| Expedited | 5–7 days |
| Priority, excluding Norway | 4–7 days |
These are estimates. Holidays, customs and carrier delays can add time. Contact us for a Norway delivery estimate. For more details, visit Japan Post.
A little more time
Yoshida Pottery
Delivery time: 2–5 weeks.
Made to order
Furniture & lighting
LoveÉcru Home furniture and lighting are made to order; the lead time is shown on each product page.
01 / Getting ready
Prepared with care
Orders placed from Monday to Friday (excluding public holidays) are processed within 3 working days upon payment confirmation. Delays may occur during peak times.
02 / On the way
Follow your delivery
Upon dispatch, you’ll receive a tracking number along with email and SMS notifications when your order is out for delivery.
03 / Packed for the journey
Carefully protected
All orders are insured and carefully packaged. We dispatch from Japan and China.
A few helpful details.
Destinations, order changes, and what to do if your delivery needs attention.
For returns and cancellations, visit our Refund Policy.
Where do you ship?
We ship to more than 70 destinations worldwide. If your destination isn’t listed below, contact us and we’ll check what’s possible.
- Australia
- Austria
- Bahrain
- Belgium
- Brazil
- Bulgaria
- Canada
- China
- Colombia
- Croatia
- Czechia
- Denmark
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Israel
- Italy
- Japan
- Kazakhstan
- Kuwait
- Latvia
- Lebanon
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR
- Malaysia
- Maldives
- Mauritius
- Mexico
- Monaco
- Mongolia
- Netherlands
- New Zealand
- Norway
- Oman
- Pakistan
- Palestinian Territories
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Tunisia
- Türkiye
- United Arab Emirates
- United Kingdom
- United States
- Uzbekistan
- Vietnam
Can I adjust my order?
If you need to adjust your order, please let us know promptly. Email hello@loveecru.com.
For cancellation and return conditions, see our Refund Policy.
What if I need help with my delivery?
Contact us at hello@loveecru.com, use our contact form, or message us on Instagram @loveecru.
For return and refund conditions, visit our Refund Policy.
What happens if a parcel is returned to you?
If an order is undeliverable due to an incorrect address or failed delivery attempts, a refund will be issued with shipping and duty fees deducted, plus a 10% handling charge.
Re-shipment is not available for returned orders. Full conditions are in our Refund Policy.
Tracking says “delivered,” but my parcel is missing.
If marked delivered but missing, please file a claim with the shipping carrier, as we are unable to provide refunds or replacements.
If you need help finding your tracking details, email us with your order number.
We’re here to help.
Send us your order number and a little detail.
We’ll help you find the next step.