Shipping Info:

  • We offer a FREE worldwide shipping on orders from 130. For orders from 90€ to 129€ we charge 15 euro and for orders that are less than 90€ we charge 19€.
  • We do not charge any extra costs for shipping or packaging. 
  • We use Japan's post price list to determine the price of shipping.
  • Most orders are shipped within 5 working days. (in rare cases or holidays during your order it may take extra few days but we still try our best)
  • Once the order is shipped you will receive a tracking number and SMS notification once your order is out for delivery.
  • Average shipping time is between 7-14 days. (except Yoshida Pottery)
  • Average shipping time for Yoshida Pottery is 2-5 weeks.

    https://www.post.japanpost.jp/index_en.html

     

    Shipping destinations:

    • Due to current shipping restrictions caused by covid-19 we are now only able to ship to these countries:
    Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Czechia, Côte d’Ivoire, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kuwait, Latvia, Liechtenstein, Luxembourg, Macao SAR, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam

    Shipping to Spain is currently not available due to the current pandemic. We hope to resume the shipping as soon as it is possible. 
    • If your country is not here, please contact us HERE , or on @loveecru instagram or subscribe for further updates.

     

    More shipping Info:

    • All orders placed from Monday to Friday (excluding public holidays) will be processed within 3 working days upon confirmation of payment. If you would like to adjust your order, please let us know immediatly. 
    • All products are shipped from Japan. Once shipped, we will update your order with a tracking number. It then takes between 7 to 14 days to be delivered to your country.
    • In rare cases the delivery could take over 14 days usually cased by public holidays or the current pandemic. In such case of any delay rest assured that your order is safely on its way and you may track its status HERE

     

    Thank you!