Frequently Asked Questions

Who can I contact if I have some question? Who can I contact if I have some question?

Where do you ship? Where do you ship?

We ship to the following countries:

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.

If your country is not listed here, please contact us at hello@loveecru.com to inquire about shipping options.

How much is the shipping? How much is the shipping?

Enjoy free worldwide shipping on orders over $50 USD. For orders under $50 USD, a flat shipping fee of $7.99 USD applies. Shipping costs are determined based on rates from Yamato, UPS, USPS, DHL, 17Track, and NextSmartShip.

Note: Orders to Norway have a $35 USD shipping fee.

How long does the shipping takes? How long does the shipping takes?

Our average shipping times are as follows:

USA: 4-6 days
Europe: 4-7 days
Middle East: 7-10 days
Australia: 4-6 days
Asia: 4-6 days

Worldwide delivery typically takes 4-8 days. Most orders are shipped within 24 hours.

Stock Availability

If an order includes multiple items and one or more items are out of stock, we will hold the order until all items are back in stock.

Parcel Pickup Reminder

Please remember to pick up your parcel! If a shipment is not collected and is returned to the country of origin, a refund can be processed. However, the customer will be responsible for return shipping charges and a restocking fee.

How about shipping delays? How about shipping delays?

While we aim for timely delivery, delays may occur due to customs, weather, or carrier issues. For significant delays, contact us at hello@loveecru.com, and we’ll assist you promptly.

How do you ship the products? How do you ship the products?

We use Yamato, UPS, DHL, USPS, or Next Smartship to deliver all our products.

What if I receive damaged or incorrect products? What if I receive damaged or incorrect products?

If you receive broken or damaged products, please contact us at hello@loveecru.com with pictures of the damaged items and the packaging within 72 hours, and we will assist you as soon as possible.

What about international duty, taxes, or fees? What about international duty, taxes, or fees?

Please kindly note that you may be charged customs duties and taxes. For international orders, any applicable duties, taxes, or fees are the responsibility of the customer. These charges vary by country and are not included in our shipping costs. Please check with your local customs office for more information on potential charges.

What if I want to exchange the product, size or color? What if I want to exchange the product, size or color?

If you wish to exchange a product for a different size or color, please contact us at hello@loveecru.com within 3 days of receiving your order. Include your order details and the requested exchange information. We'll provide instructions on how to return the item and process your exchange promptly.

What is the cancellation policy? What is the cancellation policy?

Our cancellation policy allows you to cancel your order within 24 hours of purchase. To cancel, please contact us at hello@loveecru.com with your order details. After 24 hours, we are unable to process cancellations as your order will have already been processed for shipping.

What is the currency on your website? What is the currency on your website?

The currency on our website is shown in your local currency.

How do I start a return if I’m not satisfied with my purchase? How do I start a return if I’m not satisfied with my purchase?

To start a return, email us at hello@loveecru.com within 14 days of receiving your item. Please include your order number, the items you wish to return, and your reason. We’ll guide you through the process and any next steps.