Frequently Asked Questions
Contact us at hello@loveecru.com.
We ship to the following countries:
Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.
If your country is not listed here, please contact us at hello@loveecru.com to inquire about shipping options.
Enjoy free worldwide shipping on orders over $50 USD. For orders under $50 USD, a flat shipping fee of $7.99 USD applies. Shipping costs are determined based on rates from Yamato, UPS, USPS, DHL, 17Track, and NextSmartShip.
Note: Orders to Norway have a $35 USD shipping fee.
Our average shipping times are as follows:
- USA: 4-6 days
- Europe: 4-7 days
- Middle East: 7-10 days
- Australia: 4-6 days
- Asia: 4-6 days
Worldwide delivery typically takes 4-8 days. Most orders are shipped within 24 hours.
Stock Availability
If an order includes multiple items and one or more items are out of stock, we will hold the order until all items are back in stock.
Parcel Pickup Reminder
Please remember to pick up your parcel! If a shipment is not collected and is returned to the country of origin, a refund can be processed. However, the customer will be responsible for return shipping charges and a restocking fee.
While we aim for timely delivery, delays may occur due to customs, weather, or carrier issues. For significant delays, contact us at hello@loveecru.com, and we’ll assist you promptly.
If you receive broken or damaged products, please contact us at hello@loveecru.com with pictures of the damaged items and the packaging within 72 hours, and we will assist you as soon as possible.
Please kindly note that you may be charged customs duties and taxes. For international orders, any applicable duties, taxes, or fees are the responsibility of the customer. These charges vary by country and are not included in our shipping costs. Please check with your local customs office for more information on potential charges.
If you wish to exchange a product for a different size or color, please contact us at hello@loveecru.com within 3 days of receiving your order. Include your order details and the requested exchange information. We'll provide instructions on how to return the item and process your exchange promptly.
Our cancellation policy allows you to cancel your order within 24 hours of purchase. To cancel, please contact us at hello@loveecru.com with your order details. After 24 hours, we are unable to process cancellations as your order will have already been processed for shipping.
The currency on our website is shown in your local currency.
To start a return, email us at hello@loveecru.com within 14 days of receiving your item. Please include your order number, the items you wish to return, and your reason. We’ll guide you through the process and any next steps.