Dispatch: In-stock orders are dispatched within 1–3 business days (Monday–Friday) from Japan and China. Every parcel is insured and tracked; you receive email and SMS updates.
Delivery: Economy 7–10 days after dispatch; faster services where available at checkout. Free Economy shipping on orders from $50.
14-day money-back guarantee: Request a return within 14 days of delivery. Items must be unused and in their original packaging; return shipping is paid by the customer. See our refund policy.
Damaged or incorrect: Email us within 72 hours of delivery with photos and we arrange a replacement, shipping covered.
Preorders, made-to-order furniture and lighting, and Yoshida Pottery (2–5 weeks) follow the lead time shown on their product page. Full details on our shipping information page.
Store owner replied:
Thank you for your feedback. We’re sorry to hear about your experience and want to make it right. We’ve already reached out via email and are happy to provide a replacement if needed. Please get back to us so we can assist you further. Your satisfaction is our priority. Mercy, Customer Support Team