Dispatch: In-stock orders are dispatched within 1–3 business days (Monday–Friday) from Japan and China. Every parcel is insured and tracked; you receive email and SMS updates.
Delivery: Economy 7–10 days after dispatch; faster services where available at checkout. Free Economy shipping on orders from $50.
14-day money-back guarantee: Request a return within 14 days of delivery. Items must be unused and in their original packaging; return shipping is paid by the customer. See our refund policy.
Damaged or incorrect: Email us within 72 hours of delivery with photos and we arrange a replacement, shipping covered.
Preorders, made-to-order furniture and lighting, and Yoshida Pottery (2–5 weeks) follow the lead time shown on their product page. Full details on our shipping information page.
I feel like they are significantly smaller than how they are described and pictured. But, I love them nonetheless. They aren't super heavy - in a good way. The most chic and luxe glasses ever!
I purchased these ice cream 🍨 cups and tall cups for my children, who entertain a lot .
They love them and they are a beautiful addition to their decorative hosting collections .
I’d also like to thank you so much for taking the care, and following up on the delivery issues because of delays during the whole process. You emailed me with every detail throughout and I appreciate the personal care you provided . I look forward to future purchases with LoveEcru .
Thank you again
RF
I bought these as a gift. I love the way they look, but they are lighter in weight than I expected and therefore feel somewhat more fragile than I anticipated. However, with no experience actually using them, this may be unfair.
It was my understanding I ordered 2 cups just as I ordered two spoons. The two spoons were delivered but the package contained only one cup.
This was to be a gift but now coming up short. If this was my error I need to order one more cup ASAP.
Order number US221118
Foster de Jesus
Foster5@mac.com
917.576.8635
Thought the bowl would be bigger, suitable for larger portion of ice cream! But most important is their material ( alloy ) is non-toxic and (hope ) could last long without being damaged.
I purchased a set of four cups after seeing the review from NYT Wirecutter; bought as a wedding gift. They are very lightweight and appear of high quality.
Store owner replied:
Hi Helen, thank you for your feedback! We’re glad you loved the design. The cup is sold individually (not as a set), and we’ll make that clearer on our page. We’ll also share your note on welding with our team for improvements. Appreciate your support!
— LoveÉcru Team